Have you ever been late for work because your train was running late? Have you ever missed an important appointment because your train was cancelled? Situations like this can be extremely frustrating. Luckily, there are rules in place that require the train company to pay compensation to their passengers if a train arrives over an hour late. If a train is cancelled, you are entitled to a full refund.
Understand what your rights are can get confusing, however Gladstone Brookes Money Club have published an excellent article which makes it simple.
Read "Claiming compensation for a late or cancelled train"